Participant FAQs
What is the ECA Connect Panel?
The ECA Connect Panel is a global online research community where members share observations through surveys, polls, and research activities.
How often will I receive surveys?
Survey invitations may vary depending on your profile and research needs, but members may receive opportunities throughout each month.
Do I have to complete every survey?
No. Participation is completely voluntary.
How long will each survey take to complete?
Each survey will vary in time and the time it will take to complete will be clearly stated in the survey invite and the survey introduction.
How long will I have to complete a survey that you have sent me?
This will vary from survey to survey but typically you will have around 7-10 days to complete a survey. The closing date of each survey will be clearly specified within the survey invite.
Why was I screened out of a survey?
Some surveys require specific participant profiles. If you do not match the criteria for a particular study, you may not qualify.
Can I have more than one account?
No. Only one account per person is permitted.
How do I leave the Connect panel?
You may unsubscribe at any time using the unsubscribe link in emails or by contact via https://ecaconnect.global/contact
Who will be able to look at my personal information?
Please refer to our privacy policy here.
Incentive & Reward FAQ
How do rewards work?
Eligible completed surveys may earn rewards through Tremendous, allowing participants to redeem incentives available in their country or region. Rewards may include gift cards, digital vouchers, prepaid cards, or other options available through Tremendous. The amount of incentives offered will depend on the length of the survey. Any surveys which include incentives and the amount offered will be clearly stated in the survey introduction.
Can I choose my reward?
Available reward options may vary depending on your country or region.
When will I receive my reward?
Reward timing may vary depending on the study, but incentives are typically delivered after successful completion and validation of participation.
Do rewards expire?
Once redeemed the reward will expire in 12 months. Always review the terms provided when redeeming your reward.
Why have I not received my reward?
Rewards may be delayed if:
- Survey participation is still under review;
- Fraud checks are being completed;
- Incorrect email details were provided;
- The reward provider is experiencing delays
If you have any questions please contact us on https://ecaconnect.global/contact
Can rewards be exchanged for cash?
This depends on the options available through Tremendous in your location.
Technical FAQS
Why can’t I see parts of the community? / Why won’t links work?
There are a number of reasons why you may not be able to view some of our questionnaires. Some suggestions on how to rectify any problems are listed below:
Ensure cookies are enabled
Make sure that you have cookies enabled in your Internet software, as we use cookies to track the status of our questionnaires. For information on checking and enabling your browser cookie settings please contact us. If you would like to keep a high-security setting, but still be able to participate in the ECA online community questionnaires, you will need to add https://ecaconnect.global/ to your "Safe" or "Trusted" sites. Please consult your browser documentation for assistance on this.
Use of ad blockers
If you have ad blockers attached or inserted into your emails, you may experience problems with the surveys. Some of these programs delete certain characters from our emails, and thus disable the links we send to you. Unfortunately, there is nothing we can do to control this, but we do advise you to inform your ad blocking provider of the problem.
Check your Internet Browser
Our questionnaires are designed to support the most up-to-date Internet browsers. Currently, the recommended browsers are Internet Explorer 7+, Chrome 15+, Firefox 10+, Opera 8+ and Safari 3+. You may experience technical issues if using older browsers that are no longer fully supported. If you are encountering problems, we would recommend updating your browser to one of the latest versions.
What if I have forgotten my password?
If you have forgotten your password, simply enter your email address in the relevant space at the top of the home page (please make sure you use the email address you registered with), leaving the "password" space blank. Then click login to send yourself an email reminder of your password.
The reminder email should arrive in your email inbox within a few minutes (depending on your internet connection). If the reminder does not arrive, please try the following:
- Firstly, check your spam/junk
- Refresh your inbox (e.g. log out and in again, or hit F5 to refresh the inbox)
- Try to resend
- Contact us on https://ecaconnect.global/contact